Service Terms and Conditions
Service Agreement: Terms and Conditions
Provider: Blue Pelican Pools (“Contractor”)
Effective Date: January, 1st 2026
By accepting service from Blue Pelican Pools, the Client agrees to the following legally binding terms and conditions:
Scope of Weekly Maintenance
Contractor provides once-per-week maintenance designed to maintain water chemistry and equipment functionality. Standard service includes:
Chemical Treatment: Testing and balancing of liquid chlorine, muriatic acid, and soda ash. (Specialty chemicals or excessive balancing required by environmental factors may incur additional costs). Required Chlorine tabs are provided by the customer for use through the summer and off months.
Sanitation & Cleaning: Brushing, netting, and vacuuming as dictated by the pool’s immediate needs.
Reporting: Delivery of a weekly digital service log including timestamps and photos for verification of work performed and chemicals used.
Financial Terms & Payments
Pre-Payment Requirement: Service is billed monthly in advance. Invoices are issued on the 1st and are due by the 3rd of each month.
Late Fees: Accounts not settled by the 10th of the month are considered past due. Contractor reserves the right to suspend service until the balance is paid in full.
Processing Fees: Payments made via Credit Card or Auto-Billing are subject to a 3.5% administrative processing fee.
Rate Adjustments: Contractor reserves the right to adjust monthly service rates with a 30-day written notice to the Client.
Repair Authorizations & Parts
Standing Authorization: Client grants Contractor standing authorization to perform and bill for "Minor Repairs" under $45.00 that are essential to the safety or operation of the pool (e.g., O-rings, baskets, chlorine floaters).
Major Repairs: Repairs exceeding $45.00 or requiring dedicated labor hours require Client approval via text or email.
Equipment Mandate: The Client is responsible for maintaining functional equipment (pumps, filters, cleaners). If the Client refuses necessary repairs that impact water quality, Contractor reserves the right to increase the service rate for the additional manual labor required or terminate the agreement.
Required Preventative Maintenance
The following services are mandatory and will be performed and invoiced automatically to ensure system integrity:
Filter Cleaning: Complete disassembly and cleaning of DE, Sand, or Cartridge filters performed bi-annually at a rate of $95.00. You will be notified of upcoming scheduled cleanings beforehand. Failure to proceed with scheduled cleanings can result in poor water health or equipment issues.
Salt Cell Maintenance: Quarterly inspection and cleaning (as needed) at a rate of $35.00.
Annual Water Treatment: A required spring phosphate or conditioning treatment (PoolRx, BlueRay XL, etc.) ranging from $100.00–$175.00.
Access & Safety
Entry: Contractor requires unobstructed access to the pool area on the scheduled service day. Locked gates must use a combination lock or be left unlocked or provided a key.
Pets: Client assumes all liability for pets. Aggressive or intrusive animals must be secured away from the service area. If a dangerous dog/animal is present in the backyard at the time of service, it is mandatory for the homeowner to ensure that the animal is placed in a secure location until the service is completed. In the event that a dangerous animal cannot be restrained during the service, the service for that week will be skipped, and no credit will be issued for the week skipped. Your understanding and cooperation are greatly appreciated.
For animals that could get in the way of service or are vocal about someone in their backyard it is recommended that be put in a separate safe place until service is completed.
Trip Fees: If the Contractor is unable to perform service due to a locked gate, aggressive pet, or low water levels, the Client will be charged a full service trip fee.
Inclement Weather
Every reasonable effort will be made to maintain your pool on a certain day of the week, every week. However, it's important to note that, at times, the threat of severe weather conditions, such as freezing rain, thunder, lightning, and other potentially hazardous situations, may hinder our ability to provide the same level of service, or in some cases, any service at all. In cases like this were we are not able to provide service on another day of that week due to conditions, service will be skipped that week without a service credit. We will spend the additional time the following week to ensure the pool is healthy and back to clear.
We do provide service on stormy or rainy days. We will check the chemicals and balance them, check pump and skimmer baskets, and pool equipment. Weather provided we will skim the pool, but if we are not able to due to conditions rest assured we will take care of cleanup the following week.
Scheduled Service Day
We provide weekly pool maintenance on a consistent day determined by optimizing service routes for efficiency. While we strive to maintain this schedule, temporary changes may occur due to business needs; in such cases, we will notify you in advance of the adjusted service day. Occasionally, permanent changes to your service day may be necessary to enhance overall efficiency, and we will communicate these changes ahead of time. Regardless of the service day, our commitment remains to deliver the same high-quality service, ensuring your pool stays clean and healthy.
Client Responsibilities
Water Level: Client must maintain the water at the midpoint of the skimmer opening. Contractor will not operate hoses without a functioning auto-fill valve. If water is too low to safely operate the pump, equipment will be turned off to prevent damage.
Pool Covers: Contractor does not remove or replace pool covers. If a cover is closed during service, only a chemical check/basket clean will be performed; no debris removal will occur.
Vacation & Schedule
The "Skip Week" Policy: Monthly rates are calculated based on a 48-week service year. Contractor observes four (4) non-service weeks per year (typically during months with a 5th service day). These weeks are already factored into the flat monthly rate. Most pool service companies charge on a weekly basis (52 weeks/year); however, we charge a flat monthly rate. There are 4 months out of the year that have 5 weeks in it, we only bill you for 4 weeks in those months and that is how we cover our vacation and training time. Every year we take our vacation time during non-crucial seasons of the year. You will be notified ahead of time of these weeks.
During these weeks your pool will be left with enough chemicals to maintain the proper balance. We are always accessible by phone if an emergency arises.
For holidays that fall on a week day, such as Memorial Day, July 4th, Labor Day, or Thanksgiving, your service day may not be your normal day but your pool will be serviced that week.
Referrals
At Blue Pelican Pools, customer referrals play a significant role in driving our success. If you recommend our services to someone, please let us know. As a token of our gratitude, we offer a one month up to 50% off statement credit on your invoice for each new customer that we start regular service with. Thank you for your support in helping our business grow.
Liability
Limitation of Liability & Property Conditions
1. Structural and Mechanical Integrity
Pre-existing Conditions: Contractor is not responsible for the failure of aging equipment, pre-existing structural cracks, or the deterioration of pool finishes (plaster, pebble, tile, or grout).
Mechanical Failure: Contractor is not liable for the mechanical failure of pumps, motors, heaters, or seals that occur during or after a standard service visit, provided such failure was not caused by gross negligence.
Underground/Hidden Components: Contractor assumes no liability for the repair or replacement of underground plumbing, electrical lines, or underwater lighting fixtures.
2. Chemical and Surface Conditions
Surface Longevity: While the Contractor will maintain water chemistry to industry standards, the Contractor is not liable for the natural etching, staining, or "scaling" of pool surfaces that occurs over time due to the age of the vessel or the mineral content of the local water supply.
Chemical Storage: If chemicals are stored on-site at the Client’s request, the Client assumes all responsibility for keeping the storage area secured from children, pets, and unauthorized access.
3. Water Loss and Usage
Water Consumption: Contractor is not responsible for high water bills or property damage resulting from evaporation, structural leaks, or the failure of "Auto-Fill" valves.
Hose Operations: Contractor will not leave a manual water hose running. If the Client requests the Contractor to override this policy, the Client assumes all liability for property flooding or excessive water usage.
4. Environmental and "Acts of God"
Extraordinary Events: Contractor is not responsible for the pool’s condition or equipment damage resulting from "Acts of God," including but not limited to: windstorms, wildfires, earthquakes, heavy rain, or mudslides.
Restoration: Cleaning the pool and clearing debris after such events is considered "Extraordinary Labor" and will be invoiced at a separate rate outside of the standard monthly fee.
5. Safety and Indemnification (Hold Harmless)
Safety Barriers: In accordance with California law, the homeowner is solely responsible for maintaining legal safety barriers (fences, gate latches, and alarms). Contractor is not responsible for the inspection or maintenance of these safety features.
Personal Injury: Client agrees to indemnify and hold harmless Blue Pelican Pools from any and all claims, damages, or legal actions resulting from personal injury or death occurring on the property, including those arising from the use of the pool or spa by the Client or the Client’s guests.
Maximum Liability: In any legal action, the Contractor’s maximum liability shall not exceed the total amount of service fees paid by the Client to the Contractor during the six (6) months immediately preceding the claim.
Termination & Conduct
Cancellation: Either party may terminate this agreement at any time via written notice (text/email).
Final Invoice: Upon cancellation, the Client is responsible for the pro-rated cost of any chemicals or repairs already provided during that billing cycle.
Professional Conduct: Contractor maintains a zero-tolerance policy for verbal abuse, threats, or harassment. Such behavior results in the immediate and permanent termination of all services.
Terms Updated: 1/1/2026